FAQ

FREQUENTLY ASKED QUESTIONS

 

The City’s animal services contract with the Central California Society for the Prevention of Cruelty to animals expired, June 30, 2022, at 11:59 p.m. and operations have transitioned to our new operator Fresno Humane Animal Services.

1

Who operates the Fresno Animal Center?

The Fresno Animal Center is owned by the City of Fresno. The City contracts with Fresno Humane Animal Services to operate the animal center.

3

Where is the Fresno Animal Center located?

We are located at 5277 E. Airways Blvd. Fresno CA 93727

5

Who do I contact after hours?

Call or text Fresno Humane at (559) 600-PETS (7387).  Their automated message both via voice and text will provide instructions on how to reach them after hours.

7

Is the new animal center a No-Kill Center?

The City of Fresno and Fresno Humane will strive to provide the appropriate outcome for every animal in our care with the understanding that for some animals, that is humane euthanasia.  The decision to euthanize an animal is made with great respect and in consideration for what is best for the animal.  Euthanasia will not be used as a tool to control the number of animals at the center.

9

What is the intake policy?

The Center will accept stray and impounded dogs and sick, injured, and abandoned cats for the City of Fresno.

11

Will the new animal center take feral cats?

We will operate a community cat Trap-neuter-return (TNR) program grounded in data evidence.  Feral cats can be humanely trapped and brought into the shelter by appointment for T-N-R. They will be spayed/neutered and returned (by the finder) where they were found.

13

What is the primary benefit of TNR?

In the long term, TNR lowers the numbers of cats in the community more effectively than trap-and-kill.

15

How can I help?

There are many ways that you can help.  You can do so by volunteering at our facility, providing a temporary home for an animal by becoming a foster, through donations of items, and of course, cash is always useful. The biggest way that you can help is through education. Together we can absolutely make an impact on the homeless pet population in our city.

2

How does a citizen contact Fresno Humane Animal Services?

  • Citizens can both call or text 559-600-7387 (PETS)

    Visit their website at www.fresnohumane.org

  • Emails to info@fresnohumane.org
  • Twitter: @fresnohumane
  • Instagram: @fresnohumane
  • TikTok: @fresnohumane
  • Facebook: Fresno Humane Animal Services
4

What are the Business Hours?

We are open daily to the public from 10 a.m. to 4:00 p.m. Starting December 1st, we will be closed on Thursdays.  Staff is available after hours for certain emergency priority calls.

6

I want to provide comments/feedback about Fresno Humane, who do I contact?

Fresno Humane welcomes all comments/feedback. You can call and text them at (559) 600-PETS (7387) or email info@fresnohumane.com.

If your feedback needs to be escalated beyond Fresno Humane you can email the City of Fresno at animalcenter@fresno.gov or call the Office of the Mayor and City Manager at 559-621-7770.

8

I have lost or found a pet, what should I do?

Go to www.fresnoanimalcenter.com or call/text (559) 600-PETS (7387).  We encourage you to remember NPS!  Neighbors can help – check with your neighbors to see if they have seen your missing pet or know who the found pet belongs to, photos of the animal can be posted, social media can help you find your pet or locate a pets owner.

10

What is the owner surrender policy?

Surrenders are considered after behavior assessment only, and only as space allows.  We encourage owners to attempt responsible rehoming or to contact no-kill rescues before considering surrender to the center.  A list of local rescue organizations is available at fresnohumane.org

12

What is TNR?

Trap-neuter-return is a humane, non-lethal alternative to the trap-and-kill method of controlling cat populations. Trap-neuter-return (TNR) is a management technique in which homeless, free-roaming (community) cats are humanely trapped, evaluated, and sterilized by a licensed veterinarian, vaccinated against rabies, and then returned to their original habitat.

14

Will the animal center have traps available to the Community?

Yes, however, to ensure the return of the traps a deposit will be required.